Frequently Asked Questions
Everything you need to know about your TERRAINCOGNITA experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my order?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Are your materials sustainably sourced?
At TERRAINCOGNITA, we prioritize ethical fashion. 80% of our current collection is crafted from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.